Help centre
Frequently asked questions
How do I place an order?+
Browse the pharmacy, add products to your cart, and check out. You will sign in with your mobile number (OTP) to confirm the delivery address and complete payment.
Do I need a prescription?+
Prescription (Rx) medicines are clearly marked. For those items you will be asked to upload a valid prescription during checkout; wellness and over-the-counter products do not require one.
How is delivery handled and how long does it take?+
Orders are shipped from verified sellers via our courier partners. Timelines depend on your pincode and are shown at checkout, and every order has live tracking from your Orders page.
What is your return and refund policy?+
Damaged, expired or wrongly delivered items can be reported within 7 days of delivery from your Orders page. Approved returns are picked up and refunded to the original payment method after verification. See the Return Policy for details.
Which payment methods do you accept?+
We accept UPI, major cards (Visa, Mastercard, RuPay) and other methods supported by our payment partner Razorpay. Payments are processed securely; we do not store your card details.
Can I consult a doctor?+
Yes. You can book a consultation from the Doctor Consultation section for guidance on medicines and wellness.
How do I sell on Homeodua?+
Register as a seller from Sell on Homeodua. Your account is reviewed before selling starts.
How do I contact support?+
Email hello@homeodua.in or call +91 92124 66900.