Homeodua policies
Return Policy
Last updated: 1 August 2026
We want you to receive your order in good condition. This policy explains what can be returned, the time limits, and how refunds work.
What can be returned
- Products that arrive damaged, expired, incorrect, or materially different from what you ordered.
- For safety and regulatory reasons, certain medicines and temperature-sensitive or opened products cannot be returned unless they were defective or wrongly delivered.
How to raise a return
- Report the issue within 7 days of delivery from your Orders page, with a photo where relevant.
- Keep the product, packaging and invoice until the return is resolved.
Refunds
- Once an approved return is picked up and verified, we issue a refund to your original payment method.
- Refunds are typically processed within 5–7 business days after verification; the time to appear in your account depends on your bank or provider.
Need help?
- Contact hello@homeodua.in or +91 92124 66900 and quote your order number and we will assist you.
Questions about this policy? Contact hello@homeodua.in.
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